Case | Data synchronisation for Upgrade Estate

In short

Challenge: UpKot had to manually create, update, or delete an account for each student.

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Solution: Through an automatic synchronisation with the payment portal, logins are generated or updated automatically.

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Approach: A sustainable programming approach to support the sustainability goals of Upgrade Estate.

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Outcome: Time savings of 95% and increased customer satisfaction by quicker service.

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+75%

Efficiency

95%

Time saved per user

Auth0

integration

Client Ambition

Upgrade Estate creates and manages housing for students, young professionals and companies. They attach great importance to smooth service and close contact with the customer.

Sustainability is a core value of Upgrade Estate. This applies to everything they do, including software!

"For us, we are is the team that builds the things that truly make a difference."

Stein Van Stichel

CTO @ Upgrade Estate

Client Challenge

UpKot had to manually create, update, or delete an account for each new student or when someone left. This became a very time-intensive task due to frequent changes.
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Upgrade Estate did not have a unified account system across all their applications, and individuals who signed a contract did not automatically receive an account on their platform.

+75%

effeciency

95%

Time saved per user

Auth0

integration

Solution

Together with the team of Upgrade Estate, we worked on a user synchronisation project. This is a synchronisation, a connection, between their payment system and the account system (the logins).

Through an automatic synchronisation with the payment portal, logins are generated or updated automatically for individuals who have signed a contract and removed for those who haven't.
This process operates seamlessly in the background, relieving Upgrade Estate of the manual workload. They still retain complete access to the management system.
The software is highly sustainable and cost-effective. This is due to the programming language choice and the utilisation of serverless hosting.

Approach

The Upgrade Estate team already had a concrete idea of exactly what they needed. We are provided additional input and suggested improvements wherever possible.
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Throughout the development process, weekly short meetings were held between the engineers from we are and the Upgrade Estate team. Due to the regular feedback sessions, the appearance and functionality were already well-known, making it fully tailored to their needs.
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The smooth collaboration, the result, and a no-nonsense approach led to further collaboration.

Outcome

Fully automated synchronisation and login portal. Customers are served promptly and receive an immediate login, thereby improving the customer relationship.
Time savings of 95%. The integration of various processes allows Upgrade Estate employees more time for customer interactions and other essential tasks.
Scalability options to extend the synchronisation for use in UpOffiz, UpLiving, and beyond.
Serverless hosting leads to savings in energy consumption and a reduction in costs, reinforcing their strong commitment to sustainability.

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